Help · Closerr

The quiet questions, answered.

Everything you need to know about Closerr and how it helps you stay close to the people who matter most.

01 · Category

Getting Started

01
What is Closerr?
Closerr is a social connection app that helps you stay meaningfully connected with the people who matter most. Unlike traditional social media that encourages endless scrolling, Closerr focuses on maintaining genuine relationships through the Universe view, key dates tracking, and thoughtful nudges.
How do I create an account?
You can create an account by downloading the Closerr app from the App Store or Google Play, or by accepting an invitation from an existing user. Enter your email, create a password, and you're ready to start connecting with your closest people.
Is Closerr free to use?
Yes, Closerr is currently free to use. We're focused on building the best experience for staying connected with your close relationships.

02 · Category

The Universe View

02
What is the Universe view?
The Universe view is Closerr's unique visual interface that displays your connections in a hexagonal grid. Connections are color-coded using our orbit system to show which relationships need attention, making it easy to see at a glance who you should reach out to.
What do the colors mean in the Universe?
Green means you've recently connected with this person and everything is good. Amber indicates you haven't connected in a while and should reach out soon. Red means it's been too long since your last interaction, or there's a key date (like a birthday) that needs attention.
How do I interact with connections in the Universe?
Tap on any connection to view their profile, or long-press to open a quick action menu where you can message, call, or schedule a meetup.

03 · Category

Connections & Communication

03
How do I add new connections?
You can invite people to connect via email or by sharing your unique invitation link. When they accept, they'll appear in your Universe.
What is a 'nudge'?
A nudge is a gentle reminder to reach out to someone. When a connection drifts (amber or red), you can send them a quick thought or schedule one for later.
Can I message people through Closerr?
Yes — Closerr includes built-in messaging so you can chat with your connections directly in the app. You can also make audio and video calls.
How do I organize meetups?
Tap on a connection and select 'Schedule Meetup' to propose a time. Both of you will receive a notification and can coordinate the details through messages.

04 · Category

Key Dates

04
What are Key Dates?
Key Dates are important dates you want to remember for your connections — birthdays, anniversaries, or any special occasion. Closerr will quietly remind you when these are coming up.
How do I add a Key Date?
Go to a connection's profile and tap 'Add Key Date.' Choose the type, set the date, and optionally add a reminder.
Can I set reminders for Key Dates?
Yes — when creating or editing a Key Date, you can set how far in advance you want to be reminded, from the same day up to several weeks beforehand.

05 · Category

Privacy & Security

05
How does Closerr protect my data?
All data is encrypted in transit and at rest. We never sell your data to third parties, and you have full control over what you share and with whom.
Can I block or remove a connection?
Yes, you can remove any connection at any time from their profile page. If you need to block someone for safety, you can do so from the same menu — they won't be able to contact you or see your information.
Who can see my information?
Only people you've accepted as connections can see your profile information and activity. Your Universe view and connections are private to you.

06 · Category

Technical Support

06
What platforms does Closerr support?
Closerr is available on iOS (iPhone and iPad) and Android devices. You can also access certain features through our web app at closerr.com, including invitation acceptance and magic link login.
I'm not receiving notifications. What should I do?
Check that you've enabled notifications in your device settings for Closerr. On iOS: Settings → Notifications → Closerr. On Android: Settings → Apps → Closerr → Notifications.
How do I reset my password?
On the login screen, tap 'Forgot Password' and enter your email. We'll send you a magic link to reset your password securely.
The app isn't working properly. What should I do?
Make sure you're running the latest version, restart the app, and check your connection. If problems persist, contact support through the app settings or email support@closerr.com.

07 · Category

Account Management

07
How do I change my profile information?
Go to Settings in the app and tap 'Edit Profile.' You can update your name, profile picture, bio, and other information. Changes are saved immediately.
Can I export my data?
Yes, you can request a full export of your Closerr data from Settings → Privacy → Download My Data.
How do I delete my account?
Go to Settings → Account → Delete Account. Please note that this action is permanent and cannot be undone.

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